Terms and Conditions
Wet weather and heat policy
In the event lessons are cancelled due to wet weather or heat, you will be notified by text or email no later than 15 minutes before the scheduled start time. If you do not get a call or text, please presume all lessons are as normal. All coaching sessions may be suspended if the temperature reaches 37 degrees or over.
Racquet Lab will conduct make-up sessions for all missed classes on the first Saturday of the following school holidays. If it is not possible for us to run a make-up class due to term dates/weather, we will offer credit towards one half-day of Holiday Clinic per session missed. Equivalent class make-ups through the term may also be requested by players/parents, however these must be agreed in advance so as to not impact class numbers.
Enrolment and Payment
If you are a new student, Racquet Lab require that you complete a registration form (online or hard copy) in the weeks before the start date. These can be found on our enrolment page. Payment is required in full upfront no later than the due date in order to reserve a place in Racquet Lab sessions. Places will not be guaranteed if forms and payment are not received prior to commencement of the term / program. Please indicate on your registration form your preferred times and days (for weekly programs) and we will do our best to meet your request.
No refunds will be given for non-attendance or class cancellations.
5% off total invoice for 2 family members
10% off total invoice for 3 or more family members
10% off player invoice for 2 or more sessions per week
Discounts do not apply to private lessons.
Medical and liability
Participation in the Racquet Lab training program is solely at your own risk. Racquet Lab and its coaches accept no responsibility for injury or loss caused to participants. You acknowledge and assume all risks associated with your and/or your child’s participation in any activity. By participating in the Racquet Lab program, you acknowledge the risk of injury and/or loss and agree to accept responsibility for any injury and/or loss.
By participating, you authorise the staff of Racquet Lab to act according to their best judgment in any emergency requiring medical attention. You release Racquet Lab from any and all liability for injury or illness and costs, incurred while undertaking a program or event with Racquet Lab.
Video and photography
Racquet Lab may film, use video analysis and photography during programs, lessons and events. Images may be used on our website, social media and other promotional material without compensation or notice. Please inform us if you do not consent to a player’s image or video being used.
Supervision of Juniors
Racquet Lab coaches are not responsible for supervising children outside of lesson time. Please ensure post-lesson pickup arrangements have been made.
Hot Shots/Cardio Tennis Registration
By enrolling in any Hot Shots (red, orange or green stage) group lesson or tournament, or in any Cardio Tennis session, you give us permission to register you as a participant with Tennis Australia (TA). This will include passing your contact details to TA. If we register you, you will receive benefits including a free T shirt. Please inform us if you do not wish to be registered as a participant in these programs.